Return/Refund Policy

In-store return policies may vary. Please refer to the posted return policy at the time of purchase for in-store or in-store pickup orders. If you have any questions regarding this policy, please contact us.

We accept returns within 7 days of receipt of your order.

How to Initiate a Return

To initiate a return, you must contact us by email at stressmanagementnyc@gmail.com within 7 days of receiving your order.
Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

Returns sent without prior email authorization may not be accepted.

Once approved, return instructions will be provided.

Return Shipping

Customers are responsible for all return shipping costs. We do not offer free return shipping.

Refused packages or orders returned to sender will have both the original shipping cost and the return shipping cost deducted from the refund amount.

Conditions of Return

All returned merchandise must:

• Be brand new, unworn, and unwashed

• Have all original tags attached

• Include all original packaging and paperwork

If you are returning shoes, they must be returned in the original manufacturer’s box.

Items returned in unacceptable condition may be refused or returned to the customer at their expense.

Final Sale Items

All sale items, discounted items, and promotional purchases are final sale and not eligible for return or refund.

Shipping Charges

Original shipping charges are non-refundable.

Order Cancellations

Orders may only be cancelled before they have been processed.
Once an order has been processed or shipped, it must be returned according to the return policy above.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original form of payment. Please allow 5–10 business days for the refund to appear, depending on your payment provider.